New Vision Behavioral Health Services
Case Manager & Qualified Metal Health Specialist QMHS
Full Time • Youngstown, OH, 44507
At New Vision Behavioral Health Services (a W.L.W. Enterprise affiliate), our team is dedicated to providing compassionate, high-impact behavioral health and support services. Join a collaborative culture where your professional growth is supported and your work directly impacts lives every day.
Case Manager / Qualified Mental Health Specialist (QMHS)
New Vision Behavioral Health Services
Location: Youngstown, OH
Department: Clinical Services / Case Management
Job Type: Full-Time or Part-Time
Work Setting: In-Person & Community-Based
Location: Youngstown, OH
Department: Clinical Services / Case Management
Job Type: Full-Time or Part-Time
Work Setting: In-Person & Community-Based
About New Vision Behavioral Health Services
New Vision Behavioral Health Services provides mental and behavioral health services to children, adolescents, adults, and families throughout Youngstown and the surrounding Mahoning Valley.
Our team works together to help clients address behavioral health needs while also overcoming everyday barriers that may affect their stability, wellness, and ability to stay connected to care.
We are currently seeking a dependable, organized, and compassionate Case Manager / Qualified Mental Health Specialist (QMHS) to join our team.
Position Summary
The Case Manager / QMHS works directly with clients to identify needs, connect them with resources, build practical skills, support behavioral health goals, and help them remain engaged in services.
This position includes both office-based and community-based work and requires someone who is comfortable managing a caseload, communicating regularly with clients, coordinating with community resources, completing documentation, and following through on referrals and client needs.
Our Case Managers work closely with clinicians, other case managers, nursing staff, front-office staff, families when appropriate, and community partners to support continuity of care.
Key Responsibilities
- Maintain and manage an assigned client caseload.
- Maintain regular contact with clients based on individual needs and service plans.
- Identify client needs related to behavioral health, housing, transportation, benefits, employment, childcare, healthcare, education, and other community resources.
- Connect clients with appropriate community programs, social services, healthcare providers, benefits, and other resources.
- Complete referrals and follow up to make sure clients successfully connect with services.
- Assist clients with appointments, applications, benefits, resources, and navigating community services.
- Support clients in developing coping skills, daily living skills, communication skills, organization, emotional regulation, problem-solving skills, and other appropriate behavioral health goals.
- Help clients identify realistic goals and make progress toward increased stability and independence.
- Follow up with clients after missed appointments, cancellations, or periods of disengagement.
- Review caseloads regularly and identify clients who may need additional outreach, reassignment, re-engagement, or discharge review.
- Coordinate care with clinicians, case managers, nursing staff, families when authorized, community organizations, and other providers.
- Communicate client concerns, barriers, changing needs, safety concerns, or significant issues to the appropriate supervisor or treatment-team member.
- Provide appropriate support during urgent situations and follow New Vision's established escalation and safety procedures.
- Maintain professional boundaries and use trauma-informed, person-centered communication.
- Protect client confidentiality and follow HIPAA and agency requirements.
- Complete timely and accurate client documentation.
- Document the purpose of services, actions taken, client response, progress, barriers, and next steps.
- Complete required case-management records, service documentation, travel/route documentation, discharge documentation, and other assigned records.
- Maintain an organized client schedule and follow through on outstanding needs.
- Meet reasonable client-contact, caseload, service, productivity, and billable expectations for the position.
- Use cancellations and open time productively for client outreach, resource follow-up, care coordination, documentation, and other case-management activities.
- Participate in supervision, team meetings, case coordination, required training, and professional development.
- Maintain dependable attendance, punctuality, communication, and timekeeping.
Minimum Qualifications
- High school diploma or GED required.
- Must meet applicable Ohio requirements to provide services as a QMHS/qualified behavioral health professional based on education, training, experience, competencies, and assigned responsibilities.
- Relevant experience in behavioral health, mental health, social services, human services, case management, substance use recovery, community services, or a related field.
- Strong communication and interpersonal skills.
- Strong organization and time-management skills.
- Ability to complete clear, accurate, and timely documentation.
- Ability to manage multiple clients, appointments, referrals, and deadlines.
- Ability to work independently while remaining connected to a multidisciplinary team.
- Ability to maintain professional boundaries and client confidentiality.
- Dependable attendance and punctuality.
- Reliable transportation for community-based services and client-related travel as assigned.
Preferred Experience
Experience in one or more of the following areas is preferred:
- Behavioral or mental health services
- Case management
- Community-based behavioral health
- Social services
- Resource navigation
- Medicaid behavioral health services
- Trauma-informed care
- Substance use and recovery services
- Crisis intervention or de-escalation
- Housing and benefits navigation
- Working with children, adolescents, adults, and families
- Electronic health record systems
- Community outreach and care coordination
Candidates with additional behavioral health credentials, relevant degrees, or social-service experience are encouraged to apply.
Who We Are Looking For
Good case management is more than giving someone a phone number or sending a referral.
We are looking for someone who follows through.
That means checking whether the client connected with the resource, understanding what got in the way if they did not, communicating with the care team, documenting what happened, and helping determine the next appropriate step.
The right candidate should be able to balance:
- Client relationships
- Community-based work
- Documentation
- Caseload management
- Productivity
- Team communication
- Professional accountability
Most importantly, we want someone who genuinely wants to help people move forward.
Scope of Role
The Case Manager / QMHS provides behavioral health support and case-management services within their education, training, demonstrated competencies, assigned responsibilities, and authorized scope.
The position does not independently diagnose mental health conditions or provide psychotherapy unless the employee separately holds the professional license or credential required to perform those services.
Why Join New Vision?
New Vision is a growing community behavioral health organization where employees have the opportunity to work closely with clients, providers, leadership, and community partners.
Our goal is simple: help people get connected to the care, resources, and support they need to build greater stability in their lives.
You got this. We've got you.
Apply
Interested candidates should submit a current resume and a brief introduction explaining why they believe they would be a good fit for New Vision Behavioral Health Services.
New Vision Behavioral Health Services
Youngstown, Ohio
Youngstown, Ohio
New Vision Behavioral Health Services is an equal opportunity employer. Employment decisions are based on qualifications, experience, organizational needs, and the ability to perform the responsibilities of the position.
Compensation: $15.00 - $18.00 per hour
About New Vision Behavioral Health Services
New Vision Behavioral Health Services, an operating affiliate of W.L.W. Enterprise, provides comprehensive, community-centered behavioral health, case management, and supportive living services. We are dedicated to delivering person-centered care that fosters healing, stability, independence, and long-term wellness for every client and family we serve.
Why Build Your Career With Us?
- Mission-Driven Impact: Your daily contributions directly strengthen individuals and families facing complex behavioral health challenges across our local communities.
- Collaborative & Supportive Culture: Work alongside passionate professionals, clinical mentors, and supportive leadership dedicated to high-quality standards and shared goals.
- Professional Growth: We prioritize operational excellence, continuing education, and career development pathways across clinical, direct care, and operational disciplines.
- Resource Advocacy: We connect clients to vital safety-net programs, crisis support, and essential community wrap-around services.
Don’t see the exact role you’re looking for?
We are always seeking passionate professionals to join our team. Submit your resume and cover letter directly to our hiring team at contact@nvbhoh.com with the subject line "General Application – [Your Target Role / Specialty]".
(if you already have a resume on Indeed)
Or apply here.
